FAQs

Frequently asked question

"Where can I find my digital purchases in my account?"

"Next to the order, select Download File. The file will be added to the Downloads page for all files attached to your order. You can also return to the item's listing page, where you should see the instant download option on the item's images. In general, there are no limits on the date or number of times you can download a file."

"I can't find the download notification email."

"First, check your junk (or spam) folder or the trash bin. If you use Gmail, also check the Social and Promotions tabs. In the meantime, you can still access your digital purchases in your account."

"I'm having trouble downloading my files."

"If nothing happens when you click the download links, there may be an issue with your web browser. Disable any non-standard add-ons, such as ad blockers or toolbars you have installed, and try again."